The overwhelming feelings of despair, disbelief, shock, and numbness caused by the passing of a loved one cannot be conveyed by mere words. Even when the death is expected, the pain that loss brings can still be devastating.  In truth, no one is completely prepared for the death of someone close to their heart.

During this difficult time, there are decisions to be made immediately, arrangements to be coordinated, and a lot of things to be considered for your loved one’s final farewell. We understand how this may feel overwhelming, especially with the grief you’re feeling over the loss. Please know that we are here to help and support you. 

On this page, we’ve put together helpful information to guide you through this process.


If your loved one passes away while under the care at a facility — such as a nursing home or a hospital — staff from the facility will contact you and notify appropriate authorities themselves, including calling us at the funeral home. 

If the death occurred in the workplace or at home, you will need to get in touch with his/her physician or emergency medical personnel, as the cause of death must be identified and indicated in legal documents.

In the event that no one was present at the time of death, you will need to contact the police before moving the deceased to another location.


Our caring funeral directors will assist you with your funeral arrangements. We will collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. You would also be asked if the deceased has made pre-arrangements and whether or not you’d like for him/her to be embalmed. During this call, you’ll also be informed about the things that you need to bring with you like the clothes your deceased loved one will use for the burial. 

You will probably have many questions during this time, and it is important for you to ask as many questions as you need to feel comfortable and informed. Feel free to call us whenever you feel the need to. Remember that we are here to listen to you, help you, and guide you during this difficult and trying time.


On your first meeting with us, we will discuss the arrangements for your loved one’s funeral service. You will be shown a detailed list of our services and options, so you can decide what suits your family’s preferences and budget. You will be asked whether you’d prefer burial or cremation arrangements and optionally you would select a casket, schedule a time and date for the services, decide on the location of the burial, draft an obituary notice, arrange for vehicle services, and select pallbearers.

We would also use this opportunity to inquire about your loved one for us to have a better understanding of the person the services will honor. It will be extremely helpful if you can bring some memorabilia — photos, videos, treasured items, letters — that would give us a clearer picture on how you envision paying tribute to your loved one.

When you meet with the Funeral Director for the first time, we suggest bringing along as many of the following items as possible, to assist in the planning process:

  • Social Security card
  • Life Insurance policies
  • Military Discharge records (DD-214)
  • For traditional/casket burials, bring in glasses, jewelry, dentures, and clothing you wish your loved one to be buried in
  • Picture for funeral folder/website, and any pictures for us to create a tribute video
  • Complete as much of the Arrangement form as possible and bring in with you, or complete online and submit prior to meeting with us.


A death certificate is a legal document indicating the cause of death, and includes other vital statistics pertaining to the deceased, and is signed by the attending physician. Certified copies are important when gaining access to bank accounts and safety deposit boxes, claiming insurance benefits due to the family, and transferring or selling ownership of properties. We will complete a death certificate for your loved one, and will file it with the state. We will also order as many certified copies of the death certificate as needed. Normally, it takes 2-3 days for a death certificate to be completed (depending on the manner and location of death), and another 10-15 business days for certified copies to be returned from the state. 

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